Thank you for shopping at KaLee Polybags.
We want you to be happy with your purchase. However, due to the nature of our products/services, we are unable to offer returns or refunds once the deal is considered closed.
What constitutes a "closed deal"
A deal is considered closed when:
- You have agreed on production by placing an order, and production has been arranged.
- You have received the product, and order has been marked as delivered.
Exceptions (if applicable)
We understand that unforeseen circumstances may arise. We will consider returns or refunds on a case-by-case basis for the following exceptions:
- Damaged or Defective Products: If you receive a product that is damaged or defective upon arrival, please contact us within 2 days of receiving your order. We will be happy to arrange for a replacement or provide a store credit.
- Order Errors: If you receive an incorrect item due to our error, please contact us within 2 days of receiving your order. We will arrange for the correct item to be shipped to you at no additional cost.
How to Request a Return (if applicable)
If you believe your situation falls under one of our exceptions, please contact us within the specified timeframe at Service@kaleepolybags.com
Please be sure to include your order number and a detailed explanation of the issue. We will review your request and respond within 3 business days.
Return Shipping (if applicable)
For approved return requests, we will provide you with a return shipping label. You are responsible for securely packaging the item and returning it to us within 2 days of receiving the return label.
Exchanges (if applicable)
We may offer exchanges for a different size or color of the same product, subject to availability. However, exchanges are not guaranteed and will be reviewed on a case-by-case basis.
Contact Us
If you have any questions about our return policy, please don't hesitate to contact us at Service@kaleepolybags.com
Thank you for your understanding!
